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Is a Store Liable for a Customer Injury?

Posted on May 7, 2024

Premises liability refers to the legal responsibility of a property owner or manager to ensure the safety of individuals who are on their premises lawfully. As such, store owners must exercise reasonable care to prevent harm to customers on their premises or to warn them of any hazardous circumstances that can cause injury. When a customer suffers an injury as a result of the store owner’s negligence of this responsibility, the owner may be held accountable for the resulting injuries.

If you’ve suffered an injury in a store, it’s crucial to protect your rights and seek the legal assistance you need. Our team of skilled Brooklyn premises liability attorneys at Kucher Law Group can help you understand your rights and represent your best interests in the event of a premises liability-related injury. Don’t face the complexities of filing a claim alone. Contact us today at (929) 563-6780 to schedule a consultation with one of our lawyers.

Is a Store Liable for a Customer Injury?

Under New York premises liability law, store owners, managers, and lessees are mandated to maintain their premises to ensure they are free from hazardous conditions. If an injury occurs due to negligence in this duty of care, the store could be held liable.

For a store to be considered liable, several conditions must be met:

  • Existence of Hazardous Condition: The injury must have been caused by a dangerous condition within the store.
  • Knowledge: It should be proven that the store owner or employees were aware or should have been aware of the hazardous condition.
  • Failure to Act: The store owner did not take appropriate actions to address the hazardous situation or to warn the customers adequately.

Common incidents in stores that could lead to injuries include slips and falls, cuts from improperly stored items, and injuries from falling objects. Each case depends on specific circumstances and the ability to demonstrate the store’s negligence.

If you believe that a store’s negligence has caused your injury, consulting with a Brooklyn premises liability attorney is essential. At Kucher Law Group, our skilled attorneys can assess the details of your case and guide you on the best course of action for seeking compensation. Contact us today to schedule a consultation.

What is Premises Liability and Why is it Important?

In the context of personal injury cases, premises liability means that if a customer sustains an injury due to a defect on a property – in this case, a store – the store owner may be held legally liable for the resulting damages.

Injuries sustained due to Premises liability are compensable for several reasons.  First and foremost, it protects the rights of visitors and customers in commercial establishments. When people enter a store, they have a reasonable expectation of safety. Premises liability ensures that store owners are held responsible for maintaining safe premises and taking necessary precautions to prevent customer injuries.

Premises liability also promotes a culture of safety and responsible business practices. Placing the onus on store owners to maintain safe environments encourages them to regularly inspect their premises, identify potential hazards, and promptly address them. This focus on safety benefits not only customers but also employees, vendors, and anyone else who interacts with the store.

Additionally, premises liability is vital in providing recourse and compensation for injured customers. When a customer suffers an injury due to a store owner’s negligence or failure to maintain safe premises, they may be entitled to seek compensation for their medical expenses, lost wages, pain and suffering, and other damages incurred as a result of the injury. Premises liability laws help injured individuals pursue the compensation they need to recover and move forward.

Understanding how premises liability works especially in relation to commercial establishments is crucial for customers because it empowers them to protect their rights and seek compensation for injuries suffered on store premises. When customers are aware of their legal standing, they can take appropriate action if they believe their injuries were the result of a store owner’s negligence or failure to maintain a safe environment. Holding stores accountable not only provides justice for the injured party but also promotes a culture of safety and responsible business practices.

What Does a Store Owner’s Duty of Care Entail?

Under New York law and the tort of premises liability, store owners owe a duty of care to their customers. This duty requires them to exercise reasonable care in maintaining the store premises, identifying potential hazards, and promptly addressing them. Store owners should regularly inspect their premises, identify dangerous conditions, and take timely measures to rectify or warn customers about these hazards. Failure to meet this duty of care may result in legal liability if a customer is injured as a result.

Types of Customer Injuries in Stores

When it comes to customer injuries in stores, various accidents can occur that may result in harm and potential legal claims. Common types of customer injuries that happen in stores include:

Slip and Fall Accidents

Slip and fall accidents are among the most prevalent types of injuries that can occur in stores. They typically happen when a customer loses their footing due to a slippery or uneven surface, such as wet floors, spills, or poorly maintained walkways. In New York, store owners have to promptly address and rectify such hazards or provide warnings to prevent slip and fall accidents.

Trip and Fall Accidents

Trip and fall accidents often result from hazards like torn carpets, loose floorboards, or cluttered walkways in stores. These incidents can cause customers to trip and sustain injuries. Store owners in New York are responsible for maintaining safe premises and should promptly repair or warn customers about potential trip hazards.

Falling Merchandise Accidents

Falling merchandise accidents can occur when items on shelves or displays fall onto customers, causing injuries. Store owners must ensure that merchandise is properly secured and displayed to prevent such incidents. Failing to secure merchandise adequately or neglecting to regularly check for potential hazards can make store owners liable for resulting injuries.

Types of Customer Injuries in Stores Description Store Owner’s Responsibility (In New York)
Slip and Fall Accidents Customer loses footing due to slippery or uneven surfaces like wet floors, spills, or poorly maintained walkways. Promptly address and rectify hazards or provide warnings to prevent slip and fall accidents.
Trip and Fall Accidents Hazards like torn carpets, loose floorboards, or cluttered walkways cause customers to trip and sustain injuries. Responsible for maintaining safe premises; promptly repair or warn customers about potential trip hazards.
Falling Merchandise Accidents Items on shelves or displays fall onto customers, causing injuries. Ensure merchandise is properly secured and displayed to prevent such incidents; regularly check for potential hazards.

Common Causes of Injuries in Stores

Common causes of injuries in stores include:

  • Slippery or Wet Floors: Spills, leaks, or improperly maintained floors can create hazardous conditions that increase the risk of slip and fall accidents.
  • Tripping Hazards: Uneven or damaged flooring, loose carpeting, or objects left in walkways can cause customers to trip and sustain injuries.
  • Falling Merchandise: Poorly stacked or improperly secured merchandise on shelves or display racks can fall and strike customers, leading to injuries.
  • Inadequate Lighting: Insufficient lighting in store areas can make it difficult for customers to see hazards or obstacles, increasing the risk of accidents.
  • Negligent Maintenance: Failure to address maintenance issues promptly, such as broken handrails, loose steps, or malfunctioning escalators or elevators, can lead to accidents and injuries.
  • Lack of Warning Signs: Failure to provide clear warning signs or hazard notifications, such as wet floor signs, can increase the risk of accidents and injuries.
  • Inadequate Security Measures: Insufficient security measures can make customers vulnerable to criminal acts, such as assaults, robberies, or thefts, leading to injuries.
  • Overcrowding: Inadequate crowd management and overcrowded store spaces can result in accidents, falls, or trampling incidents.
  • Defective or Dangerous Products: Products with manufacturing defects or inadequate safety warnings can cause injuries to customers while using them in-store.
  • Negligent Hiring or Training Practices: Inadequate background checks or insufficient employee training can lead to customer injuries caused by employee negligence or misconduct.

It’s important to note that this list is not exhaustive, and the specific causes of injuries in stores can vary. Awareness of the types of injuries that can occur in stores can help customers better understand their rights and the responsibilities of store owners in ensuring a safe shopping environment. If you have been injured in a store, it is recommended to consult with a personal injury lawyer who can assess the circumstances of your case and determine the best course of action to seek compensation.

Elements of Premises Liability

When it comes to premises liability in personal injury cases, several key elements come into play. Understanding these elements is crucial for both customers and store owners in New York. Let’s explore the key elements of premises liability:

Duty of Care: Store Owner’s Responsibility

Store owners have a legal duty of care toward their customers. This duty requires them to exercise reasonable care in maintaining safe premises and ensuring the well-being of their patrons. Store owners must take proactive measures to identify and address potential hazards, conduct regular inspections, and implement necessary safety protocols to prevent customer injuries.

Breach of Duty: Negligence and Failure to Maintain Safe Premises

A breach of duty occurs when a store owner fails to fulfill their responsibility of maintaining safe premises or acts negligently, resulting in customer injuries. Negligence can involve various actions or omissions, such as failing to repair known hazards, not providing proper warnings, or disregarding industry standards for safety. If a breach of duty is established, the store owner may be held liable for the injuries caused by their negligence.

Causation: Linking the Store’s Actions to the Customer’s Injury

To establish premises liability, there must be a causal connection between the store’s actions or negligence and the customer’s injury. It needs to be demonstrated that the hazardous condition or negligent behavior of the store directly led to the customer’s harm. Establishing causation often requires gathering evidence, such as surveillance footage, witness testimonies, and expert opinions, to demonstrate the link between the store’s actions and the customer’s injuries.

Damages: Compensation for the Customer’s Injuries

When a customer sustains injuries due to a store owner’s negligence, they may be entitled to seek compensation for their damages. Damages can include medical expenses, lost wages, pain and suffering, and other losses resulting from the injury. The store owner may be responsible for providing appropriate compensation to the injured customer as a result of their liability.

Factors Influencing Premises Liability

Premises liability in personal injury cases resulting from accidents in commercial establishments can be influenced by various factors. 

Store’s Knowledge of Dangerous Conditions

One crucial factor in determining premises liability is the store owner’s knowledge of dangerous conditions on their premises. If the store owner was aware of a hazardous condition or should have reasonably been aware of it through regular inspections or customer complaints, they may be held liable for injuries resulting from that condition. Store owners have a responsibility to promptly address known hazards or take appropriate actions to prevent harm to customers.

Notice Requirement: Actual or Constructive Notice

Notice plays a significant role in premises liability. To hold a store owner accountable for a hazardous condition, it must be established that they had either actual notice (direct knowledge) of the condition or constructive notice (should have known) based on the circumstances. Constructive notice may be established if the dangerous condition existed for a sufficient period that the store owner should have discovered and addressed it through reasonable inspections and maintenance.

Customer’s Comparative Negligence

The concept of comparative negligence can also impact premises liability. If it is determined that the customer’s own negligence contributed to their injury, their recovery may be reduced based on their percentage of fault. New York follows a comparative negligence rule, meaning that even if the customer is partially at fault, they may still be eligible for compensation, albeit reduced based on their degree of responsibility.

Role of Warning Signs and Hazardous Area Markings

Warning signs and hazardous area markings are crucial in preventing customer injuries and can influence premises liability. Store owners have a responsibility to provide clear and visible warnings to customers about known hazards, such as wet floors, uneven surfaces, or areas under construction. Placing warning signs and using hazardous area markings can help mitigate the risk of accidents and potentially reduce a store owner’s liability if customers fail to heed the warnings.

If a customer is injured while shopping in a store, the store’s owners may be liable in cases where they exhibited negligence in providing reasonable care to prevent injury to shoppers. Customers need to be aware of their rights and the evidence needed to establish liability, while store owners must take proactive measures to ensure the safety of their premises and customers. If you’ve been injured in a store, consulting with an experienced personal injury attorney can provide guidance on navigating the legal complexities and determining the strength of your claim based on these influencing factors.

Defenses Against Premises Liability

Store owners facing potential liability in personal injury cases may employ various defenses to mitigate or challenge their responsibility. Understanding these defenses is crucial for both customers and store owners in New York. Let’s explore some common premises liability defenses:

Lack of Notice Defense

The lack of notice defense is often employed by store owners to argue that they had no knowledge or reason to know about a hazardous condition on their premises. If the store owner can demonstrate that they were unaware of the condition and had no reasonable opportunity to address it, they may argue that they should not be held liable for resulting injuries. However, if the lack of notice is disproven, the defense may not hold.

Open and Obvious Defense

The open and obvious defense asserts that the hazardous condition causing the injury was so apparent and obvious that a reasonable person would have noticed and avoided it. Store owners may argue that they had no duty to warn customers about a danger that was self-evident. However, the defense is not absolute, as the store owner must still fulfill their duty of care to maintain a reasonably safe environment.

Assumption of Risk Defense

The assumption of risk defense argues that the customer voluntarily assumed the known risks associated with a certain activity or condition. Store owners may claim that the customer, by engaging in a particular activity or entering an area with obvious risks, accepted the possibility of injury. However, this defense is not applicable in all situations, and its success depends on the specific circumstances of the case.

Comparative Negligence Defense

The comparative negligence defense arises when the store owner argues that the customer’s own negligence contributed to their injury. Store owners may claim that the customer failed to exercise reasonable care for their own safety, thereby reducing the store owner’s liability. Under New York’s comparative negligence rule, the customer’s recovery may be reduced based on their percentage of fault.

It’s important to note that the success of these defenses depends on the specific facts and circumstances of each case. While store owners may employ these defenses to protect their interests, customers should consult with a personal injury attorney who can evaluate the validity of the defenses and build a strong case to establish premises liability.

Seeking Compensation for a Store Injury

When a customer sustains an injury in a store, seeking compensation for their damages is crucial. Taking appropriate steps to document the incident, gather evidence, report it to store management, and consult with a personal injury lawyer can significantly strengthen a customer’s case. Here are important actions to consider:

Importance of Documenting the Incident

Documenting the incident is essential for building a strong case. As soon as possible after the injury occurs, the customer should:

  • Write down a detailed account of what happened, including the date, time, location, and specific circumstances of the incident.
  • Take photos or videos of the accident scene, including any hazardous conditions, visible injuries, or property damage.
  • Keep records of medical treatment, including doctor’s visits, prescriptions, and rehabilitation sessions.
  • Retain all relevant documents, such as medical bills, receipts for expenses related to the injury, and any correspondence with the store or insurance companies.

Gathering Evidence: Witnesses and Surveillance Footage

If there were any witnesses to the incident, their statements can be valuable in supporting the customer’s claim. Customers should:

  • Obtain contact information from witnesses, including names, phone numbers, and email addresses.
  • Ask witnesses to provide a written or recorded statement about what they saw or heard during the incident.

Additionally, if the store has surveillance cameras, it’s important to request a copy of the footage as soon as possible. Surveillance footage can provide crucial evidence of the incident and the conditions surrounding it.

Reporting the Incident to Store Management

It is essential to report the incident to store management promptly. Customers should:

  • Inform store management or an employee about the incident as soon as possible.
  • Request that an incident report be filed, ensuring that all relevant details are included.
  • Keep a record of the names and positions of the store employees involved in the incident report.

Reporting the incident to store management creates an official record of the incident and helps establish that the store had notice of the injury.

Consulting a Personal Injury Lawyer

Seeking legal advice from a personal injury lawyer with experience in store injury cases is highly recommended. A lawyer can:

  • Assess the merits of the case and determine potential liability.
  • Provide guidance on the applicable laws and legal options available.
  • Assist in gathering and preserving evidence.
  • Negotiate with insurance companies or represent the customer in legal proceedings, if necessary.

Consulting a personal injury lawyer ensures that customers have knowledgeable and experienced representation throughout the process of seeking compensation for their injuries.

Following these steps can help customers enhance their chances of obtaining fair compensation for their store-related injuries. Seeking legal advice from a personal injury lawyer can provide valuable guidance and advocacy to protect the customer’s rights and interests.

Getting the Help of a Skilled Brooklyn Premises Liability Attorney

When it comes to store premises-related injuries, seeking legal assistance is crucial to protect your rights and pursue the compensation you deserve. Store owners have a duty to maintain safe premises, and if their negligence leads to your injury, you shouldn’t have to bear the burden alone. An experienced personal injury lawyer can guide you through the legal process, advocate for your rights, and help you obtain the compensation needed to recover and move forward.

If you’ve been injured in a store, don’t hesitate to seek the legal assistance you need. Contact the Kucher Law Group today for a confidential consultation. Our dedicated team of premises liability lawyers understands the intricacies of store premises-related injury cases and has aggressively fought to protect the rights of our clients. We can gather evidence, negotiate with insurance companies, and, if necessary, litigate on your behalf. Let us be your trusted advocates in pursuing the legal resolution you deserve for your store premises-related injury. 

Take the first step toward securing the justice and compensation you deserve. Remember, time may be limited to file a claim, so reach out to us today. Contact us at (929) 563-6780 to schedule a free consultation.

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